TERMS & CONDITONS
Rights and responsibilities of each party - Customer and Vendor - are defined by these terms and conditions. Sending an order means the Customer has studied these terms and conditions and accepts them to the full extent.
The Vendor party and the operator of the e-shop is Oldřich Dvořák, Chotěboř Ev. č. 260, 58301 Chotěboř. IČ: 69849901. Czech republic.
2. The purchase agreement
Every purchase order with all mandatory information filled in and send via www.top-masks.eu e-shop or via email is understood as a binding purchase agreement draft. The Customer is bound by this draft for 21 days since the date of sending the order.
The Vendor must confirm the received order without undue delay by sending a confirmation email to the address provided by the Customer in the placed order. The purchase agreement itself is made by the acceptance of the purchase agreement draft by the Vendor. The acceptance of the purchase agreement is made by sending of ordered goods to the Customer by the Vendor.
The purchase agreement is archived for the time strictly necessary for carrying out the purchase. The agreement may be accessed by the Customer after the Customer's written request. The purchase agreement may only be changed until the time the requested goods are sent by the Vendor.
3. Withdrawal from the purchase agreement
The Customer does not have the right to withdraw from the purchase agreement due to the nature of the product and the Vendor’s inability to resell the returned goods.
If the goods are in the original packaging, unused, we will take the goods back and return the money for the goods themselves. Contact us on [email protected]
4. Terms of payment and terms of delivery
- Wire transfer
- Credit card payment
The Vendor must send the ordered goods without undue delay.
5. Warranty information
- The warranty for a products is 2 years.
The warranty period begins the day the order is sent by the Vendor to the Customer. Warranty applies only to the quality of the product. The Vendor is not responsible for the functionality of the product as it is very individual.
The warranty claim can be made any way listed on the Contact page on www.top-masks.eu. The warranty claim must contain all the listed information:
- E-mail address
- The goods the warranty is claimed on
- Problem description
- Name and a surname of the Customer
- Full post address (including country) which serves as a delivery address for exchanged goods
The warranty claim will be handled by the Vendor within the 30 days time frame. If the claim is found eligible, the Consumer is provided with a new product.
This warranty extends not only to the Consumer but also to the Customer who is not a consumer per se.
6. Prices and offer validity
All the prices of the goods and/or services are final.